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Responsible Play

Our competitions are meant to be fun. Please only spend what you can afford, and never enter to make money or to solve money worries. This page explains the tools in your account that help you stay in control, and where to find independent support.

Keep it fun

  • Set a budget before you play and stick to it.
  • Never chase losses or borrow money to enter.
  • Take regular breaks, and don’t let entering get in the way of work, family or friends.
  • Remember that buying more entries never guarantees a prize.

Your tools

You manage all of these in Responsible Play in your account.

Monthly spending limit

  • You can set a monthly spending limit at any time, and everyone must set one after their first purchase, before buying entries again. It applies to each calendar month.
  • You can lower your limit at any time and it takes effect straight away.
  • If you raise your limit, the increase only takes effect after 24 hours, giving you time to think it over.
  • Limits can be set up to the maximum we allow, which is shown when you set your limit.

Take a break

  • Pause your account for 24 hours, 1 week, 1 month or 3 months.
  • While paused you can’t enter competitions, by purchase or by post, and we won’t send you marketing.

Suspend your account

  • Suspend your account for 6 or 12 months.
  • A suspension runs for its full length and can’t be ended early. You can’t enter competitions, and we won’t send you marketing, until it ends.

Close your account

  • Request permanent closure at any time. Entries and marketing stop as soon as you submit your request, and we complete the closure within 3 working days.
  • Entries you already hold in competitions that haven’t been drawn yet stay valid and can still win. If one wins, we’ll contact you using the details on your account.
  • A closed account cannot normally be reopened.
  • Your order, win and Responsible Play history is kept — closing your account doesn’t erase it.

No new rewards — including Essential Points promotions, referral and birthday rewards — are given while an account is paused, suspended, restricted or closed.

Our part

  • Our competitions are for people aged 18 or over who live in the UK.
  • Every account’s Responsible Play settings and changes are recorded.
  • Where we have concerns about a customer’s wellbeing, we may get in touch, reduce a spending limit, or pause, restrict or close an account.

Independent support

If entering competitions — or money more generally — is becoming difficult to manage, please stop and talk to someone. These organisations offer free, confidential help:

You can also email us at info@essentialcomps.co.uk.